Help with your order
Support
- 01
I paid but nothing unlocked.
Give it a minute — the confirmation travels from your provider to us, and it is occasionally slow. If the page still says it is waiting after five minutes, write to us with your order number and we will look at it directly. Nothing is lost.
- 02
The payment prompt never reached my phone.
Check that the number you entered is the one attached to your mobile-money account, and that the line has network. You can also dial your provider's menu to see pending requests. If nothing appears, start the order again — an unapproved request expires on its own and costs you nothing.
- 03
Where is my download?
It is on your order confirmation page, in the email we sent you, and in your library once you have set a password. If none of those work, write to us.
- 04
I used up my downloads.
Tell us and we will reset the count. Limits exist to discourage redistribution, not to lock out someone who changed phones.
- 05
I bought as a guest. How do I get an account?
We already opened one under the email on your order. Use the reset-password page with that address and set a password — the code we email proves the address is yours, and your library will be waiting.
- 06
Will you ever ask for my PIN?
No. Never on this site, never by email, never on the phone. Your PIN belongs only in your provider's own prompt on your own handset. If anyone claiming to be us asks for it, it is not us.
- 07
Can I read the book on my phone?
Yes. A PDF opens on any phone, and an EPUB opens in any reading app. The file is yours — copy it to whatever device you like, for your own use.
Still stuck?
Email hello@wahdambaraka.com with your order number — it begins with WM and is on your receipt. We answer within two working days.