Refund policy

Refunds

Digital files cannot be returned, so this policy is about when we put things right — and we would rather be generous than technically correct.

01
The general rule
Once a file has been downloaded, it cannot be returned, and we do not refund a change of mind. Every title page states the format, the length and what the book is about, so you can decide before you buy.
02
When we always refund
If you were charged and nothing was delivered, we refund in full.
If the file is corrupt, incomplete or will not open, we will replace it. If we cannot, we refund in full.
If you were charged twice for the same title, we refund the duplicate without being asked, as soon as we see it.
03
When we will consider it
If you bought the wrong title and have not downloaded it, write to us within seven days and we will refund it.
If something else has gone wrong, tell us what happened. We read every message ourselves.
04
How to ask
Email hello@wahdambaraka.com with your order number — it begins with WM and appears on your receipt. Tell us what went wrong in your own words.
We answer within two working days.
05
How the money comes back
Refunds are returned to the mobile-money number that paid, usually within three to five working days depending on your provider.
When a refund is issued, access to the title is withdrawn.

Last updated 20 September 2026

The general rule